The information technology and information technology-enabled services sector in India have largely been opaque, with little known about its social profile, work conditions, and office culture. The sector hides its everyday workings behind massive revenue figures and the number of jobs in the organised sector it has created. What slips through the cracks is the precarious nature of these permanent jobs and the shocking ineffectiveness of employee protections. These vulnerabilities, built into the employment and work culture of the sector, acquired a nightmarish quality during the COVID-19 pandemic. With most IT companies being forced to shift their employees to work-from-home formats, it is crucial to study how these vulnerabilities have affected the latter. This paper draws upon media reports, a short online survey, and telephonic interviews to highlight the working conditions in the IT and ITeS sector, the experience of working from home, and the overall state of its permanent employment.
